Refund Policy

At northn&hide we want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible for a return, replacement, or refund according to the conditions below.

1. Eligibility for Refunds

A refund may be available if:

• You received a damaged or defective product.

• You received the wrong product.

• Your order was cancelled before shipment.

• The product meets the requirements of our return policy.

Products must generally be unused and returned in their original condition and packaging, along with any applicable accessories or invoices.

2. Non-Refundable Items

Certain products may not be eligible for return or refund due to their nature, including:

• Products marked as non-returnable

• Used or damaged products caused by the customer

• Products without original packaging or accessories

• Items returned after the applicable return period

3. Refund Process

To request a refund, please contact us with:

• Order number

• Name used for the order

• Reason for the refund

• Photos or other supporting information, if required

Our team will review your request and notify you whether it has been approved.

4. Refund Method

Once your refund is approved, the applicable amount will be refunded through the original payment method whenever possible.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

5. Shipping Charges

Shipping charges may be non-refundable unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request photographs or other information to verify the issue and arrange a replacement or refund.

7. Refund Rejections

We reserve the right to reject a refund request if the product does not meet the applicable return conditions or if the request is made outside the permitted return period.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

For refund-related questions, please contact us:

Email: support@northnhideshop.com

Phone: +1 (742) 247-3313 

Address: 58 Cutters crecent ,Brampton Ontario ,L6Y4 J9